Refund policy

RETURN & REFUND POLICY

We want you to love your DeskGlow Co order. Please review the terms below.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, contact us within
30 days of delivery at stevenescobaraw@gmail.com with a photo or video of
the issue. Once reviewed, we will offer a full refund or a free replacement
— you do not need to send the item back to us.

CHANGE OF MIND
If you are not satisfied with an order that arrived in good condition,
contact us within 30 days of delivery. We will review requests on a
case-by-case basis and may offer a partial refund. Physical returns are not
accepted; do not ship items back to us without prior authorization, as
unauthorized returns will not be refunded or credited.

REFUNDS
Approved refunds are issued to your original payment method within 5-10
business days. Shipping fees are non-refundable except in cases of our
error (damaged, defective, or incorrect item).

NON-RETURNABLE ITEMS
Due to hygiene and safety standards, opened electronic accessories that
show signs of use beyond testing are not eligible for a change-of-mind
refund, though the Damaged/Defective/Incorrect terms above always apply.

ORDER ISSUES
Please inspect your order upon delivery. If an item is missing or arrives
in an unusable condition, contact us immediately so we can resolve it
quickly.

RETURN & REFUND POLICY

We want you to love your DeskGlow Co order. Please review the terms below.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, contact us within
30 days of delivery at stevenescobaraw@gmail.com with a photo or video of
the issue. Once reviewed, we will offer a full refund or a free replacement
— you do not need to send the item back to us.

CHANGE OF MIND
If you are not satisfied with an order that arrived in good condition,
contact us within 30 days of delivery. We will review requests on a
case-by-case basis and may offer a partial refund. Physical returns are not
accepted; do not ship items back to us without prior authorization, as
unauthorized returns will not be refunded or credited.

REFUNDS
Approved refunds are issued to your original payment method within 5-10
business days. Shipping fees are non-refundable except in cases of our
error (damaged, defective, or incorrect item).

NON-RETURNABLE ITEMS
Due to hygiene and safety standards, opened electronic accessories that
show signs of use beyond testing are not eligible for a change-of-mind
refund, though the Damaged/Defective/Incorrect terms above always apply.

ORDER ISSUES
Please inspect your order upon delivery. If an item is missing or arrives
in an unusable condition, contact us immediately so we can resolve it
quickly.

CONTACT
For any return or refund question, email stevenescobaraw@gmail.com.